The INSTACARD® is a digital business card, and your central hub where all of your online and social media profiles are stored. Your most recent photos, your biography, your contact information, and your reviews are displayed to summarize who you actually are, in the digital world. With a simple tap on your phone; you can choose to share your information by SMS or email to anyone.

Your online and social links are in one place. Easy to access, and even easier to share. INSTACARD® will be your new favorite tool for your personal branding, and you’ll finally be in full control of your online presence!

INSTACARD® automatically links to your central place of getting reviews like Zillow,
Google Business or Yelp. Anybody accessing your reviews through the INSTACARD® will have access to your most recent and, preferred platforms where they can read through them all! The INSTACARD® also grants your clients the ability to leave a testimonial on any of your review sites.

When you open the INSTACARD® on a mobile device, it functions perfectly as a digital business card. When you open it on a desktop, it is a full-screen responsive website. Many of our clients love how it works on desktop- some even get a domain name and make it their primary website!

After signing up, we will create your Instacard and email it to you.
You can access your Instacard link by searching your inbox for an email from us called
“Your Instacard Preview is Ready!”
(Please check your spam folder or filtered emails if you have trouble finding this email) 
If you cannot locate this email, please send an email request to support@realgrader.com
or call us at 516-600-0102

You can access your INSTACARD® Editing Dashboard by clicking here.

If you need further assistance with learning how to install your Instacard or make edits,
please view our helpful video library of INSTACARD® instructions.

Or, please click here to schedule a time to speak with our INSTACARD® Specialists.
You can also reach out to support@realgrader.com for further assistance!

To add a video to your INSTACARD® you can either install a video as your background or you can add a video thumbnail to your “About Me” section.

To add a video to your INSTACARD® background or to your biography in the “About Me” section:

1. Film and upload your video.
2. Upload the video to YouTube or Vimeo.
3. Email the video URL via email to support@realgrader.com
4. Our team will update your INSTACARD® and provide you a
confirmation within 24-48 hours.

If you need further assistance with learning how to install your Instacard or make edits,
please view our helpful video library of INSTACARD® instructions.

Or, please click here to schedule a time to speak with our INSTACARD® Specialists.
You can also reach out to support@realgrader.com for further assistance!

To learn how to request reviews using your INSTACARD®, please view our helpful video library of INSTACARD® instructions.

Or, please click here to schedule a time to speak with our INSTACARD® Specialists.
You can also reach out to support@realgrader.com for further assistance!

To learn how someone can add you as a contact using your INSTACARD®, please view
our helpful video library of INSTACARD® instructions.

Or, please click here to schedule a time to speak with our INSTACARD® Specialists.
You can also reach out to support@realgrader.com for further assistance!

• Personalized, cohesive branding:
Our Branding Team will create banners for your profiles containing your logos, slogan, and company information so you have professional-looking cover photos on all applicable Social Media sites.

• Profile completion:
We will create any profiles you are missing, and ensure all profiles are fully completed with the most relevant and recommended information to share with your future clients. We do all the hard work for you!

• Back-linking:
We will make sure, whenever possible, that your profiles link back to your other Social Media sites. This contributes to the overall strength and relevance of your professional digital identity in the eyes of a search engine algorithm!

Your Onboarding Call should have been booked at the time of the purchase of your Real Grader Optimization. If so, you will have received a text and email confirmation of your call time. If you have not received these confirmations, you may not have a call booked. Please reach out to support@realgrader.com for assistance!

Please be sure to complete and submit your Onboarding form prior to your Onboarding call. This will ensure your coach can complete your call in the allotted 90 minutes, and our teams can proceed with your Optimization as soon as possible.

Although it is not required, it is recommended to verify your login credentials prior to your call for your Social Media.

Need help with your biography? Use our automatic biography generator!

Your Onboarding call will take approximately 90 minutes. The Optimization that takes place after your Onboarding call is when the magic happens!
It can take anywhere from 2 to 4 weeks on average to fully optimize your profiles.
This timeframe is a rough estimation and can be affected by a variety of factors, some of which may be out of our control, such as a site being down.
But, one of the best ways to ensure your sites will be completed in a timely manner is to be prepared for your call by fully completing and submitting your Onboarding form prior to your call.
Once your Optimization is complete, you will receive an email of completion with links to all of your Optimized profiles for you to review!

Your Optimization will take roughly 4 weeks to complete. This timeframe may be extended based on issues that can potentially arise, such as difficulty accessing a platform for reasons out of our control. But, during this time period, we encourage you to begin working on obtaining reviews, especially for your Google Business page.
If you do not already do so, posting regularly is going to be a surefire way to jumpstart your online presence.

We are very serious about keeping your personally identifiable information safe. We will never disclose or sell your information to a third party. We also provide reasonable and appropriate security measures to protect the personally identifiable information submitted to us, both during transmission and upon receipt.

However, the Internet is not a secure environment and we do not warrant that personally identifiable information may not be accessed, copied, disclosed, altered, or destroyed by breach despite the security protections undertaken by us.
We cannot guarantee the absolute security of your personally identifiable information. No data transmission or storage system can be guaranteed to be 100% secure.

During the onboarding process, we will be added as administrators wherever possible to ensure we can safely and securely access your Social Media profiles without the use of your personal login credentials, for the purpose of making edits and completing your Optimization.
On the sites where this is not possible, we ask that you keep your password the same until your Optimization process is complete. Thereafter, we encourage the changing of all passwords for security purposes.

If you have any questions about security, you can email us at support@realgrader.com
You can read more about the information we collect and how it is used in our Privacy Policy.

As part of your Optimization, we will update your Instacard fully with your branding, the headshot and biography you’ve provided on your Onboarding form, as well as updated links to all of your Social Media profiles.
If there is anything you would like to update yourself, you have full access to your own Instacard through dashboard.realgrader.com!

Need help? Try watching our training videos on how to access, install to your phone, and edit your Instacard!

Absolutely! Please contact support@realgrader.com to let us know.
We will give you a questionnaire to submit to us so we can proceed with updating your sites with everything you need to represent your new brokerage!

If it has been longer than 30 days after your Optimization has been completed, there is a rebranding fee of $397, assuming we can still access your profiles.
If we cannot, we may have to re-access your Social Media profiles on another 90-minute Onboarding call. In such cases, there would be a charge for a full Optimization.

Due to limited availability and a high volume of clients, we encourage you to try your best to keep your appointment time as scheduled.
If you do need to cancel or reschedule your appointment, we ask for a minimum of 48 hours notice. Please be aware that changes to your appointment will result in a waiting period of up to 4 weeks for another appointment.

It is important to be on time for your Onboarding call to ensure your Coach has enough time to complete the onboarding process.

A grace period of 15 minutes will be permitted to account for unforeseen circumstances. Arriving 15 minutes later than your scheduled call time will result in the Onboarding call needing to be rescheduled. In such cases, you will receive a calendar link to reschedule to the next available call time, which may result in a wait time of up to 4 weeks. Please note that refunds are not available for clients who are late for their appointment.

We will offer to fully refund the Service Fees paid if you cancel the Services and request a refund prior to 3 business days of your scheduled onboarding call. No refunds will be granted thereafter. No refunds will be issued to you if, in our judgment,
you have derived a benefit from the Services.
To be eligible for a refund or credit, you must provide written notice to billing@realgrader.com. This notice must (a) identify your account, (b) request cancellation of the applicable Subscription, and (c) request a refund as applicable in accordance with this Section 8.4. The refund will be issued within 15 days from our determination that you are authorized to such refund.

We can make updates on your profiles for 30 days from when you are sent your completion email with a limit of 3 revisions.
More than 3 revisions or past a 30-day time period will require an additional charge.
An estimate will be provided under these circumstances.
If you have changed brokerages, please contact support about a rebranding: support@realgrader.com

We are unable to troubleshoot your social media accounts for restrictions, account suspensions, violations of community standards, or for being hacked, as this is out of the scope of Real Grader’s ability. We cannot influence or correct anything based on any Social Media platform’s own guidelines.  In these instances, you must use the platform’s Support options.
Real Grader is not liable for misuse of any platform. Please see our Terms & Conditions for more information.

Done For You is custom social media content,
curated and posted for YOU by our team of Social Media Experts.

Why Done For You? Real Estate Agents need an online presence on social media. Social media is often the first place someone will go to look into a new contact or business. However, most Realtors are busy buying and selling real estate and simply do not have the time to create engaging social media content. This is where Real Grader‘s Done For You department steps in.

Our Growth Specialist will connect and engage with individuals, businesses, organizations, and professionals in the neighborhoods that you serve as a Realtor.
You can expect 50-200 new followers per month.

You will receive a preview of your custom-designed posts within 30 days of your Done For You onboarding call. This preview will come via email and will require your feedback and approval prior to our Team posting on your behalf.

We would love to have you as a Done For You client and we are confident you are going to love this service!
To sign up, please schedule to speak with one of our Sales Representatives
by clicking here, or by emailing support@realgrader.com